🔒 Data Security

Roullette Privacy Policy — How We Keep Your Data Safe

roullette's privacy policy explains — in plain terms — what personal information is collected when you use our website or mobile app, how it is used, and how it is kept secure.

Last Updated: January 2026 Written in Bengali SSL Secured Your Data Is Never Sold
256-bit SSL Encryption
0 Selling Data to Third Parties
2-Step Account Security
24 Hours Security Monitoring

roulletteBy creating an account or using our services, you confirm that you have read and accepted this Privacy Policy. If you have any questions, please contact our support team.

1Introduction & Scope

roullette takes its members' privacy very seriously. This Privacy Policy explains what information we collect from you when you use our website or mobile app, how that information is used, and how it is kept secure.

This Policy roullette- applies to all services — the website, mobile app, Games, Sports Betting, bonus programs, and all associated digital channels. We believe transparency is the foundation of trust, which is why everything is written in plain, straightforward language rather than complex legal terms.

This document may be updated from time to time. If significant changes are made, you will be notified via app notification or email. The "Last Updated" date at the top of the page lets you know how current the information you are reading is.

2What Data We Collect

roullette Two types of data are collected — information you provide directly, and data generated automatically as you use our services.

Information You Provide Directly:

  • Full name, date of birth, mobile number, and email address — collected at registration.
  • A copy of your National ID (NID) or passport — required for KYC verification.
  • Proof of current address — required for address verification purposes.
  • Payment method details — your bKash, Nagad, or Rocket number.
  • Information You Share When Contacting Support.

Automatically Collected Data:

  • Device type, operating system, and browser version.
  • IP address and approximate location.
  • Usage data such as how long you spend on the platform and which pages you visit.
  • Records of betting and gaming activity.
  • Your Complete Transaction History.
Your Data at a Glance
Identity Information Contact Information Payment Information Usage Data Location Data Device Information

3How Your Information Is Used

roullette Your information is used only for clearly defined purposes. It is never used for anything else without your permission.

Data Type Purpose of Use Legal Basis
Identity Information Account Creation & Verification Contractual Obligation
Payment Information Transaction Processing & Fraud Prevention Legal Obligations
Usage Data Improving the Platform & Personalizing Your Experience Legitimate Interest
Contact Information Support & Important Notifications Contractual Obligation
Location Data Security Verification & Fraud Detection Legitimate Interest

Separate consent is obtained before using your information for marketing or promotional communications. You can change or withdraw this consent at any time from your account settings.

4How Long Your Data Is Retained

Necessary data is retained while your account is active. Even after account closure, some data must be kept to meet legal obligations.

  • Transaction records & KYC documents: minimum 5 years after account closure — in accordance with financial regulatory requirements.
  • Betting & gaming records: 3 years — retained for dispute resolution purposes.
  • Support contact history: 2 years.
  • If you withdraw marketing consent: that data is removed promptly, though transaction records are retained.

Once the applicable retention period has passed, data is securely deleted or anonymised. roullette No data is held beyond what is necessary.

You may request the deletion of your data — however, certain information may not be erasable before a specified period due to legal obligations.

5Data Sharing with Third Parties

roullette does not sell your personal data. However, in certain cases, limited information may be shared with trusted parties:

  • Payment Processors: Only the information necessary to complete transactions via bKash, Nagad, or Rocket.
  • Game Provider: Minimum necessary data shared with providers such as Evolution Gaming or Pragmatic Play for the purposes of game operation.
  • Security Services: For fraud detection and prevention.
  • Regulatory Authority: Where required by licensing authorities or in response to legal claims and statutory obligations.

When sharing information with third parties, contractual agreements ensure that they will not use the data for their own purposes and will maintain the same standard of security.

roulletteNo employee or representative of will ever ask for your password or full payment PIN over the phone or via chat. Any such request is a sign of fraud.

6Cookies & Tracking Technologies

roullette-'s website and app use cookies and similar technologies. They serve two main purposes — keeping the platform running correctly and improving your experience.

  • Essential Cookies: Maintaining your login session and verifying security — the platform cannot function without these.
  • Functional Cookies: Remembering your language preference and game settings.
  • Analytics Cookies: Anonymous data used to understand how the platform is being used — this can be disabled.

You can disable non-essential cookies from your browser settings. Please note that turning off certain cookies may affect the functionality of some platform features.

7Your Rights

You have clear rights regarding your personal data. roullette respects and helps enforce these rights:

  • Right to Know: You can find out what personal data we hold about you.
  • Right to Rectification: You can request corrections to any inaccurate information we hold about you.
  • Right to Erasure: You can request the deletion of data that is not subject to legal retention requirements.
  • Right to Restrict Processing: You can request that your data not be used for specific purposes.
  • Right to Portability: The right to receive a copy of your data.
  • Right to Object: You can opt out of your data being used for marketing purposes.

To exercise any of these rights support@roullette.click- and we will respond within 30 days.

8Security Measures

roullette Industry-leading security technology is used to protect your data.

  • 256-bit SSL encryption — applied to all data transmissions.
  • Sensitive data stored in the database (passwords, payment details) is kept in hashed form.
  • An automated system is always active to detect suspicious logins or transactions in real time.
  • Regular security audits and penetration testing.
  • Server and database access is restricted to a limited number of verified personnel only.
  • All staff receive regular training on data protection.

That said, keep in mind — no method on the internet is 100% foolproof. Do your part as well: use a strong password and keep two-factor authentication enabled.

Core Security Pillars
SSL Encryption Hashed Password 24/7 Monitoring Two-Factor Authentication Regular Audits Secure Servers

9Privacy of Minors

roullette's services are intended for users aged 18 and above. We do not knowingly collect any information from minors.

If it is found that a person under 18 has created an account, that account will be closed immediately and any collected data will be deleted. If a parent or guardian believes their child's information is held with us, please notify us right away.

If you become aware of an account belonging to someone under 18 support@roullette.click- and we will take action promptly.

10Contact & Complaints

If you have any questions about this Privacy Policy, would like to access your data, or wish to raise a concern, please contact us directly.

  • Email: support@roullette.click — feel free to write in Bengali.
  • Live Chat: Get a response 24 hours a day through the platform's live chat.
  • Complaint Response Timeframe: Privacy-related complaints will be responded to within 15 business days.

We take every complaint seriously and work to resolve issues quickly. Protecting your privacy is our responsibility — and we do not take that lightly.

Why Your Data Privacy Matters to Us

Many people in Bangladesh have concerns about data security on online platforms — and understandably so. There have been incidents of data breaches and allegations of personal data being sold across various platforms. roullette- we respect that concern, and it is precisely why we place extra emphasis on data protection.

We do not send spam or sell your mobile number or email address to other companies. When promotional messages are sent, they are about roullette's own offers and only with your consent. You can opt out at any time from the notification settings in your account.

Extra precautions are taken to protect your payment information. Your bKash or Nagad number is stored in encrypted form on our servers. After a transaction is processed, we do not retain your full PIN or password — only the necessary token is kept.

Documents submitted during KYC verification — such as a copy of your national ID or proof of address — are accessible only to the verification team. They are not used for any other purpose and cannot be accessed by multiple staff members. Once verification is complete, all documents are moved to a secure archive.

roullette-'s security team monitors for unusual transactions and login activity every day. If a login attempt is made on your account from an unfamiliar device or location, you will be alerted immediately. This monitoring is not directed at you — it exists to protect your funds and data.

In the event of a data breach or security incident (though every effort is made to prevent one), we are obligated to notify affected members within 72 hours and will advise on immediate steps to take. This commitment to transparency is what roullette-'s identity.

Your Rights

Rights You Can Exercise at Any Time

Right to Access

You have the right to receive a copy of the information we hold about you.

Right to Rectification

You can request updates to incorrect or outdated information — through our support team.

Right to Erasure

You can request deletion of any data for which there is no legal obligation to retain.

Right to Object

You can object to your data being used for marketing or profiling purposes.

Right to Data Portability

You have the right to download your data in a structured, portable format.

Right to Restriction of Processing

You can request that the processing of your data be temporarily paused for specific reasons.

How roullette Protects Your Data

The Core Security Pillars That Keep Your Data Safe

End-to-End Encryption

All data transmitted between your device and our servers is encrypted with 256-bit SSL. No one in between can read it.

Two-Factor Authentication (2FA)

In addition to your password, you can confirm login via a mobile OTP. Even if your password is compromised, your account remains protected.

Your Data Is Never Sold

Your personal data is never sold or rented to third parties — that is roullette's commitment.

24/7 Monitoring

Unusual transactions or access attempts are automatically detected and acted upon immediately.

Limited Access Policy

Your data is accessible only to staff who need it — no one else. Every access is logged.

Regular Security Audits

An external specialist team regularly roulletteconducts security audits. Any vulnerabilities found are addressed immediately.

Play Safe, Enjoy with Peace of Mind

Register with roullette knowing your data is protected, and enjoy Bangladesh's most trusted gaming experience.

FAQs

Relevant Questions on This Page

roulletteSetting up two-factor authentication (2FA) on is straightforward. Log in to your account, then click the profile icon in the top right corner and go to the "Security Settings" or "Security" section. There you will find the "Two-Factor Authentication" or "2FA" option — simply enable it. An OTP will be sent to your registered mobile number; enter it to confirm and you're all set. From that point on, any login from a new device or unfamiliar network will require both your password and the OTP sent to your mobile. It's a good idea to keep this feature on — even if your password is somehow compromised, no one can access your account without the OTP. If you change your mobile number, inform support before updating it so you don't get locked out of your account.

There are a few possible reasons why the app may not be opening. Start by restarting your phone and trying again — this often resolves the issue on its own. If you have a pending update notification, install it, as older versions may not function due to security requirements. Download the latest update from the Google Play Store on Android or the App Store on iOS. If the problem persists after updating, try clearing the app cache — on Android, go to Settings > Apps > Roullette > Clear Cache. If that does not help, uninstall the app and reinstall it fresh. Low storage on your phone or a weak internet connection can also prevent the app from loading properly. If none of these steps resolve the issue roulletteReach out via roullette's support chat with your phone model and operating system version — we'll get back to you quickly.
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